June 21, 2022

Rio Lounge – hassle free furniture hire from first contact

When you’re planning an event, it can often feel like a bit of a juggling act. Co-ordinating suppliers so that everything turns up on time, looking great and in the right order could be considered an art in itself. Having worked on thousands of events over our time in the furniture hire business, we recognise how important it is for everything to run smoothly. So, aiming to achieve a hassle-free furniture hire service is our mission; from the very first enquiry right up to delivery and collection.

Taking your orders

Your first point of contact will be our furniture hire team in the office. Perhaps you’ve been browsing the website, and some pieces have caught your eye? You’ll see it’s easy to add products to your ‘basket’ on our website and request a quote. No payment is taken at this stage. Alternatively, you may want a little more info on the furniture. Or, perhaps some help figuring out what will work best with your available space. Our experienced team will be happy to chat through your requirements on the phone. Moreover, our dedicated stock booking and scheduling system ensures that once you have paid your deposit, your furniture will be reserved just for you and your event: no double bookings!

Cleaning and laundry

Our warehouse crew and laundry team are responsible for ensuring that everything we hire reaches you in great condition. For example, every single one of our sofa cushion covers is removed and washed after every hire. (regardless of return condition.). Customers love the fact that not only do our sofas always look pristine, they smell gorgeous too! Storing the majority of pieces plastic-wrapped in the warehouse ensures they are unaffected by dust or external elements. Staff inspect all furniture for damage /wear and tear after every hire. Minor wear and tear can be dealt with by the warehouse /maintenance team. However, our trusty external upholsterers are sometimes needed to address more serious damage (eg: a cigarette burn in faux leather)

Delivering and collecting your order

Daily picking lists are sent from the office to the warehouse and ensure that all your hire items are loaded on to the van or lorry. Often our delivery crew will be travelling miles all over the country to various events. Obviously summer is our very busiest season, when good scheduling and communication are particularly vital! Once the crew arrive at your venue, your order will be double checked as it is unloaded from the vehicle. Then, your furniture will then be set up according to your specification. Subsequently, when your event is over, the crew will de-rig and collect your hire items; you don’t need to do a thing!

Hassle -free furniture hire for your event

So…. hopefully, this has given you a little insight into how things are done at Rio Lounge. Customer feedback is key as we continually strive to improve our services. Something we did particularly well, or something that could have been done better? Let us know!